Review fromDavid B. 57K subscribers in the Mercari community. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? While other services promote contactless sales, they dont enforce it. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. Once your account is verified, you will be able to create your first listing and sell your first item. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. I sold an item for $12. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. No communication from her at all, which was totally fine. Waste of time! Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. Mercari U.S. Then once the item sells, you ship it to the buyer. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. Mercari reps were not helpful in any of the situations. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. There are no flat listing or hidden charges after the sale has completed. Changed mind. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. Perhaps users are content and not leaving reviews unless bad experience these days. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. We use dedicated people and clever technology to safeguard our platform. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. If you sell on Mercari please read this. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. I purchased a projector in which the seller deemed that is worked great. It is illegal to keep anyones money! The customer service is horrible and the "supervisors" are horrible. They are OFTEN Incorrect! You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. i'm so pissed i have emailed them so many times!! They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. But the answer to how to contact Mercari by phone IS there. I put in an offer and it would not process the amount after the seller accepted. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. App works better than main site. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. It took nearly 24 hours for a representative to get back to me. We recommend giving it a whirl to see for yourself. Just shame. Others may want to as well. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Every minute I have notifications of people buying and liking our products. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. That's like a.5% issue rate. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. Gain trust and grow your business with customer reviews. Terrible, they rip you off. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. I bought an Apple Watch. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. When you go to the help center they just push your questions to completed without any answers. They did resolve my issue quickly, but the wait was annoying. It goes against our guidelines to offer incentives for reviews. Well go deeper into the basics of selling on Mercari in the next section. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. They told me its not their problem and closed the deal. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Depending upon how you decide to withdraw your funds, you may or may not have additional Mercari fees beyond the 10% seller fee. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Click to view AdvisoryHQ's advertiser disclosures. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. I am a 5 star customer and they treated me like a robot. I ordered a set of DVD's and was sent the wrong DVD's. I saw the part did not fit my machine. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. I purchased from 6 sellers and had an issue with 5 of the items. They have my money and won't give it to me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The seller ends up with nothing to show for their effort and their item is gone. I ordered six items from Mercari recently. Their policy is robbery. I was able to sell 2. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! A buyer has 3 days after confirmed delivery to request a Mercari return. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. Whether that entire process goes as smoothly as it seems is another story. Contacted seller response was not helpful. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. I questioned the authenticity of DY bracelet when I first received it. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Its important to remember that youre buying from different sellers on Mercari. Tip for consumers:Dont waste your time or money. Mercari reviews for sellers. It seems that everyone is left to sort problems out themselves with little help. One of the more useful features of Mercari is the tally of views you see for each item you are selling. And overwhelmingly, Mercari reviews note poor customer service from the company. Tip for consumers:Buy at your own risk! In the search male with male pornography was shown. Terrible site for a seller. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. and our Yes! A price can then be set followed by details of your shipping preferences. Tip for consumers:Rip off. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. For more information, please see our In addition, the condition was listed as "new with tags" but there were no tags. I know what the perfume is supposed to smell like. I don't know if I can/should dispute it or just let it go, it just caught me off guard. And then they leave with a smarta** remark. There are petitions, videos, etc. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Don't say shipping unless you follow up. The seller has not shipped the item. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. Act with respect for your buyers. Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. REFUSED. Its not large or in bold text, so you can nearly miss it if youre not looking. The faster we all get paid! One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. Yes, you definitely can. Poshmark is SO MUCH BETTER. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Service 658 Value 584 Shipping 585 Returns 570 You can search millions of new and used items, with over 150,000 things being added daily. This is Mercari: The Selling App. Don't buy it! i 2 have been scammed. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. I joined Mercari because its the only place that I could sell my open perfumes. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Users are nice. Seller claimed she would send it. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. Decided to switch from another platform well quitting after a week. Too many sellers who sell to a buyer but won't ship the item. Full of SO MANY fake, single item sellers with counterfeit listings. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. Thank you Mercari. Mercari will always side with the buyer. Another way that Mercari protects customers is to enforce identification verification on sellers. To stand out from competitors with an ultra-simple user interface that makes buying and selling easy and.! No communication from her at all and they refuse to give me refund... Items from or selling items to Mercari, your experience with individuals the... From 6 sellers and had an issue with their applications both online and the enforced sales. Your experience with individuals using the platform have to say they told me its not their problem closed! 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Once youve sold it totally fine they have my money and wo give.

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