No. Employers may lay off some or all of their workforce as a result of the impact of COVID-19; for example, a restaurant that sees a significant reduction in business due to lack of customers dining out during this time, or an event facility that cancels all events until a later date, or bus drivers who are out of work due to temporary school closures. If you have difficulty getting through to speak to an agent, we advise you to continue calling, as spots will open in the hold queue and the callback queue as other calls are completed. ADDITIONAL CLAIM. Once a claimant has exhausted their PUA benefits, under federal law, they will not be permitted to apply for extended benefits. If the error message is on the Unemployment Insurance Tax & Claims System, type in your Social Security Number (SSN) and then select Forgot Password. If the error message is on your My Workforce Connection account, select Forgot Username/Password and follow the prompts. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. PUA claimants will only need to file their initial PUA claim once and then complete a quarterly application to check for eligibility for a standard unemployment claim. Certain questions within the questionnaire are dependent on the first answer you provide. Unless exempted by the department, you are required to make a minimum of two different work search contacts every week to qualify for benefits. There is no action required on the part of the claimant other than to continue to file their weekly certifications. After you have applied for benefits, you must file a weekly certification for each week for which you are applying for benefits. Benefit year end dates were moved to April 10, 2021 for PUA claimants. Yes, if you had a remaining balance under PEUC you will be automatically switched back to PEUC to continue certifying under that program. The New Mexico Department of Workforce Solutions is a World-Class, market-driven workforce delivery system that prepares New Mexico job seekers to meet current and emerging needs of New Mexico businesses; and insures that every New Mexico citizen who needs a job will have one; and every business who needs an employee will find one with the necessary skills and work readiness to allow New . If found ineligible for a new standard claim, you will go back to your previous PEUC claim to certify with the 11-week extension under CAA. If it is determined to be valid bank it will be added to the approved list and you may begin to use this as the direct deposit account. A pending issue of unemployment is a problem unemployment representatives have found with your unemployment eligibility. There is no need for claimants to apply separately for this benefit. If you need to complete your weekly certification, you may do so any day of the week, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 7:00am-5:00pm. You can apply by calling 1-877-664-6984 or going to the New Mexico Workforce Solutions website ( www.jobs.state.nm.us ). Apparently the system was suddenly wanting employment verification. When you log in to your claim there will be an option on the left navigation that says Apply for Federal Extension Benefits.. The online system is available 24 hours a day, 7 days a week, except during times of scheduled maintenance, at www.jobs.state.nm.us. If I am eligible, when will I receive the LWA benefit? You are not eligible for regular UI benefits because you have received the maximum amount of these benefits available to you based on your employment or wages during your base period; OR. You may qualify to receive up to 11 additional weeks of benefits under the Continued Assistance Act. Pandemic Emergency Unemployment Compensation (PEUC) provides an additional 13 weeks of benefits to individuals who have exhausted their regular state Unemployment Insurance claim (26 weeks) with a benefit year that ended on or after July 1, 2019. No. The individual is unable to reach his/her place of employment; 3. Learn more aboutemployer tax rates, and find tips for achieving a lower UI tax rate. You may also provide documents that show you were working and that your work was disrupted due to the pandemic. Acceptable forms of proof of earnings include copies of 2019 income tax forms such as the following: The PUA benefit is based on your income from the 2019 tax year. Pandemic Unemployment Assistance (PUA) is a temporary federal program under the CARES Act and extended under the Continued Assistance Act (CAA) that provides benefits to individuals who are not otherwise eligible for Unemployment Insurance. If you had benefits under standard Unemployment Insurance (STUI) and were approved to receive PEUC, continue to certify each week. Home . If you had an unemployment insurance claim prior to 2013 and have never logged into it online, enter your SSN and the last four digits of your SSN as your password. If you have exhausted your regular state Unemployment Insurance benefits and the 13 weeks of Pandemic Emergency Unemployment Compensation (PEUC), the New Mexico Department of Workforce Solutions will send you written notification informing you that you may be eligible for an additional 13 weeks of benefits under the Federal-State Extended Benefits (FDEB1) Program. Lawmakers opened up eligibility to those who didn't qualify in the. When you file your claim, your weekly benefit amount will be based on the 2019 quarter in which you earned the most, rather than being based on your hourly wage rate. You would only complete the next question if you answered no to the question Did you know you could file for benefits? Read each question and instructions carefully when filling out questionnaires. They also say that NOTHING can be done, except wait 6-8 weeks for the person responsible to get to my case. The department continues to strongly encourage anyone with internet access to apply and complete weekly certifications using our website at www.jobs.state.nm.us. Note: Tax deductible expense total will need to be provided to calculate net income. Will I still be eligible for the additional $300? A place for your unemployment insurance questions. Where do I file my weekly certification for unemployment benefits? PHYSICAL ADDRESS Claimants seeking legal assistance from New Mexico Legal Aid may call 1-833-545-4357 from 10 a.m. to 3 p.m. Monday through Thursday, or apply online at https://www.newmexicolegalaid.org /. If the separation is any other type, the employer will need to respond. How much money will individuals be eligible for each week, and for how many weeks? If the system has reached the maximum calls in the regular queue and the call back telephone queue, the system has no other option than to hang up. You must provide proof of income via 1040 tax forms. The individual has had a week of unemployment following the date the major disaster began; 2. For more informationon the requirement to be able and available, see the Able, Available, and Actively Seeking Work FAQs below. Claimants may also receive $25 for up to 2 qualified dependents under the age of 18. If Congress extends the unemployment benefit programs or authorizes new unemployment programs, we will update our website and our FAQs. Eligibility requirements to qualify for unemployment benefits include losing your job through no fault of your ownin most cases, because of a lack of work. From my limited understanding this means they somehow think you have out of state wages but theres no way thats possible. PO Box 1928, Albuquerque, NM 87103, What You Should Know About Unemployment Insurance, Recruitment Support & Information for Businesses Affected by COVID-19, Downsizing or Closing Your Business (Rapid Response & WARN Act), Find your Local Workforce Connection Center, Request to be Added to LMI Publication Email Notifications, Information for Workers Affected by COVID-19. This may be completed now by selecting the "Apply for Unemployment Benefits" from the menu bar on your claimant homepage and completing the quarter end process. Work search requirements for Unemployment Insurance (UI) in New Mexico, which had been waived due to the COVID-19 pandemic, will be put back in place for all New Mexicans receiving unemployment benefits starting the week of May 9-15, 2021 and moving forward. For more information, please see our If you are still unemployed after 26 weeks, you may be eligible for up to 13 additional weeks of benefits through PEUC. We can assist with: Resumes that highlight your skills and work experience; Training resources to help upgrade your skills; Then you will follow the program progression of PEUC and FDEB1. If you do not know the card number, you can use your Social Security Number or your date of birth to authenticate. They may also apply over the phone with a Customer Service Agent by calling 1-877-664-6984, Monday through Friday, 7am 5pm. Our Unemployment Insurance Operation Center is open from 8:00 a.m. - 4:30 p.m., Monday - Friday. Work search requirements are waived until further notice. Unemployment Insurance Information COVID-19 Information for Workers What You Should Know About Unemployment Insurance Apply for Benefits Submit Weekly Certifications Report UI Fraud Workers Businesses Unemployment Insurance (UI) Recruitment Support & Information for Businesses Affected by COVID-19 View All Unemployment Information Pending issues can vary because regulations for unemployment eligibility vary by state, but they always mean that the unemployment office is not sure it should pay your benefits to you. You may receive a call from the Department requesting you to correct your direct deposit information online. Yes, New Mexico has received approval and grant funding from the Federal Emergency Management Agency (FEMA) for Lost Wages Assistance (LWA). You can check what pending issue you have by logging into your unemployment insurance account, selecting the menu option "View and Maintain Account Information" and then select "Issues and Determinations". Do I need to submit an application to receive the Worker Pandemic Benefit? You were physically able to do your work before you lost your job (and you lost your job/hours due to your own COVID-19 illness, your need to care for a family/household member with COVID-19, or your employment situation changed because of the COVID-19 public health emergency); You are out of work temporarily due to an employer-closure related to COVID-19 and expect to return to your job; You are able and available to work at least 20 hours per week - this includes any type of work for which you are qualified, including virtual (telework) and/or a job with flexible hours; You are able and available for work if you are still currently working reduced hours. If you have been directed to self-quarantine or are taking care of an immediate household member that is quarantined due to COVID-19, and you have a return to work date, the separation reason you would select on your claim is Leave of Absence. If you answer that it is a paid leave of absence, you will be found ineligible for benefits because you are still receiving payment from your employer. Im showing as exhausted but active. edit: (From what I can tell) ICON is an interstate communication procedure in which if you made income in another state you are flagged. No. The minimum weekly benefit amount is $169, while the maximum is $461. To order a new card or check the status of your card, you may do so without waiting on hold to speak to someone when you call the New Mexico Debit Card Customer Service Center. If you are in need of childcare, please visit. The NM website is saying the issue is ICON? Check to see if you have a Reopen Claim link and answer all questions presented to you. You must be physically and mentally able to work and accept full-time or part-time work of at least 20 hours per week. This can be done at anytime Sunday through Saturday. 00:00 - What does pending issue halt mean on unemployment claim Alabama?00:39 - How long does an employer have to respond to unemployment claim in Alabama?01. The New Mexico Department of Workforce Solutions is a World-Class, market-driven workforce delivery system that prepares New Mexico job seekers to meet current and emerging needs of New Mexico businesses; and insures that every New Mexico citizen who needs a job will have one; and every business who needs an employee will find one with the necessary skills and work readiness to allow New . Yes, MEUC is taxable and will be subject to 10% federal income tax withholding, if you elected to have taxes withheld from your weekly benefits. Edit: I've heard back and found out through NMUI that I was eligible for UI insurance in another state, due to meeting there minimum income requirements in that state. This additional benefit is for eligible individuals who are receiving unemployment insurance benefits. Support is open 24 hours a day, 7 days a week. Yes, you can file for unemployment insurance benefits if you have been separated as a direct result of COVID-19. March 13, 2021. The week ending September 4 was the last payable week for PUA benefits which provides benefits for claimants who are not otherwise eligible for unemployment insurance, such as self-employed, contract workers and gig economy workers. The LWA program was authorized through an August 8th Presidential Memorandum. If you have elected to receive a debit card for your Unemployment Insurance benefits, please be advised that the current processing and arrival time for new debit cards is 7-14 calendar days. If you exhausted your PEUC benefits under the CARES Act and also exhausted your FDEB1 benefits, you will be able to apply for the PEUC extension under the Continued Assistance Act that provides up to 11 weeks of additional benefits. When will I start getting the extra $100 a week? If you have questions regarding ordering a new card, checking the status of a replacement card, debit card account balance questions, or need to Pin/Activate the card please contact the New Mexico Debit Card Customer Service Center at 1-866-898-2213. Where do I file my weekly certification for unemployment benefits? How much money will a person be eligible for and for how many weeks? This program may provide up to an additional 13 weeks of unemployment benefits to those that have exhausted their regular unemployment benefits. The Operations Center will open at 7am and take calls until 5:00pm. Contact usand we'll do our best to answer your questions. If the initial claim was established in 2020, use tax year 2019, If the initial claim was established in 2021, use tax year 2020, Mailing address and phone number(s) of employer(s) you worked for in last 18 months, The starting and ending dates of your last job (or jobs if more than one employer in last 18 months), If you are a non-citizen, have your alien registration number and expiration date, If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing, Pencil and paper to write down questions and instructions. I noticed mine was also. As you can imagine, this has been incredibly difficult. If you remain totally or partially unemployed when your benefit year ends, you must file a new application for regular UI before your PEUC application can be considered. Claimants may apply by clicking on Apply for Self-Employment MEUC from the menu option on their claimant homepage. Will any additional income I received through these benefits impact my eligibility for unemployment benefits? We recommend that if you are changing your payment method, do so 24 hours prior to completing your weekly certification to allow our system time to update before sending out the payment. If you need to file a new claim for benefits, you may do so Sunday-Friday, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 7:00am-5:00pm. 401 Broadway NE, Albuquerque, NM 87102, MAILING ADDRESS In New Mexico, of the people who applied for waivers, some 2,034 were denied but are undergoing a second review; 682 were granted, DWS said. Free job services are available to all New Mexicans through the New Mexico Workforce Connection Online System, https://www.jobs.state.nm.us and through Ready NM at https://www.ready.nm.gov. When I call the reps just tell me to wait, and keep certifying each week. If you would like to use direct deposit as your payment method, you must have an account using a valid, known FDIC/NCUA approved routing number. Si usted es una persona quien habla espaol y desea presentar o certificar un reclamo de Seguro de Desempleo, por favor pngase en contacto con un Agente de Servicio al Cliente en el Centro de Operaciones de Seguro de Desempleo al 1-877-664-6984, de lunes a viernes desde las 8:00 de la maana hasta las 4:30 de la tarde. Privacy Policy. Must apply for the MEUC program and submit documentation that clearly shows $5,000 net self-income. We take fraud seriously and have dedicated staff who review each identity verification issue individually, as this process cannot be automated. Please be aware that we are continuing to receive a large volume of incoming calls. The following are not valid reasons to refuse an offer of suitable work, including but not limited to: If your employer is holding your job while you are on a Leave of Absence or on approved family leave under the Medical Leave Act of 1993, you will not be considered available for work. The Lost Wages Assistance (LWA) program is a temporary emergency measure to provide an additional $300 per week to those who have lost work due to the COVID-19 pandemic and are receiving unemployment benefits. You will be considered able/available/actively seeking work when you are serving as a juror. No. If an individual is waiting on an appeal hearing, they may receive the WPB payment if their appeal is resolved and determined in the claimant's favor without any other pending issues before December 28th and they are able to certify and receive a benefit payment for qualifying weeks of November 22 through 28 or November 29 through December 5. Use this helpful tool to find answers to frequently asked questions about letters you may receive. Learn more about filing and certifying online. 10. Will the additional $300 come a different way than my regular unemployment benefit? Will the extra $300 in unemployment be included with what youre already getting in one check or will it be two separate payments? I did move to Florida for a year ( Dec 2019 to Dec 2020, now back in NM) but was unemployed because of covid the ENTIRE time. Yes, the MEUC payment will be in addition to your weekly benefit amount and Federal Pandemic Unemployment Compensation (FPUC). Yes, after your application for MEUC has been reviewed you will receive a Notice of Determination Letter that will inform you if you are eligible for benefits. extra benefit to individuals with at least $5,000 in net income from You cannot apply for any UI programs in advance, so you must wait for the week after your benefits are exhausted to apply for PEUC. Submit wage reports, make payments, and more in the New Mexico Unemployment Insurance (UI) Tax & Claims System. With the guidance provided in the Unemployment Insurance Program Letter (UPIL) from U.S. Department of Labor, we have started a project to enhance our Unemployment Insurance Tax & Claims System to roll out the LWA in a smooth and seamless process. Under the Continued Assistance Act guidelines provided by U.S. Department of Labor, if a claimant has started state-federal extended benefits (FDEB1) they must exhaust those benefits first before they are eligible to return to extended benefits under Pandemic Emergency Unemployment Compensation (PEUC). There are several reasons you may not see your benefit payment in your account, such as: Per our agency security rules and requirements, we do not accept any type of pre-paid brand accounts, including pre-paid bank accounts or pre-paid debit cards, to be used as a direct deposit account for claims. You will receive a letter with more information to unlock your claim. We appreciate your patience as we work to verify identities as quickly as possible. How do I apply for unemployment benefits? Under federal law, beginning with the week of June 28, 2020, New Mexico has also set up the Federal-State Extended Benefits (FDEB1) Program offering up to an additional 13 weeks of benefits to individuals who have exhausted both their regular unemployment benefits and 13 weeks of PEUC benefits. I heard about a $300/week payment. The department will review your claim and make a determination for eligibility for benefits. Claimants on Pandemic Unemployment Assistance (PUA) do not end their benefit year until the program ends. ALBUQUERQUE, N.M. (KRQE) - Last week, KRQE News 13 told you about the state's Workforce Solutions Department overpaying benefits during the COVID crisis of about $250 million. The PEUC program provides eligible individuals with up to 13 additional weeks of benefits when you have exhausted your regular UI. If you want to add a dependent and have already submitted your claim, go to your Home Page, select View and Maintain Account Information from the left-side menu, in the drop-down menu, select Dependent Information option and then add the dependent(s) on the screen provided. and our Unemployment Insurance benefits are funded by an employer tax. You may also log in to the debit card website at EPPICard.com to manage your debit card account. However, the benefit will only be paid after the department reviews all supporting documents and makes a determination regarding eligibility for the program. PEUC under the CARES Act provides up to 13 weeks of benefits. Do I need to certify and be eligible for both qualifying weeks? Not even any small side jobs or anything of the sort. You may qualify for temporary financial assistance while you look for work. You may receive partial benefits if you are working fewer than 32 hours a week and earning less than the weekly benefit amount. Log in to your online account (www.jobs.state.nm.us) regularly to check for any correspondence from the department. If your claim is not approved until after December 26, 2020, you may still receive backpay for weeks for which you are qualified. Follow along the steps of benefits with the PEUC Program Progression. If you are currently receiving standard unemployment (STUI) you may continue to receive benefits under that program, depending on eligibility requirements. Additional proof of income documents include pay stubs, 1099/W-2, FEIN or state employer account number, business license. You will remain responsible for any communication from NMDWS including requests for information and responses to notices of determination, hearings or decisions issued by the Department. 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