why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

We have not changed our internet usage nor number of devices. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. [Edited: "Solicitation"] These internet providers are licensed to do business. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. 2. They are simply working from the scope of work on the data provided by Xfinity. I do want to see you get the answers you are seeking. Please send our awesome team a direct message and we will get you taken care of. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. I spent about an hour on chats and phone calls with Xfinity agents. What is happening?. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. Seems like some shady practices are going down here. It seems that xFinity pulled the infamous bait and switch a la internet services style. I still can't figure out why I use so much data. I had several people say they were sending me the data. The "To:" line prompts you to "Type the name of a person". Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. It is hard when you dont have any other choice but then. My area was hit by Hurricane IDA at the end of August. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. Errors and leakage do occur. They better fix this immediately ! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Chat was worthless. My data usage was back to normal that same day. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. They only give you one leeway month in 12 months. Im experiencing this exact same problem right now. SAME! When it completes, your iPhone will restart. Then search for Xfinity Support. - An "Xfinity Support" graphic replaces the "To:" line. @user_61cb1f same no end in sight. I've never gone over 700GB in a month, ever. One thing to keep in mind is data usage can take 24 hours to update so the usage may have been during the day. Now over 700 at the 19rh of Dec. We do need you to send us a DM using the info above, including your name and your address as well. But once in a while I'll keep it up to date. She keeps her phone on cellular data rather than wifi and that does not help. All rights reserved. Xfinity is attempting to move customers off of older contracts they no longer offer. So now I'm back to step 1 again and not knowing what the hell to do. Turn it off can not only preserve battery life, but also save data. Remember when xFinity made xFinity Hot Spots? https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. This is absolute horrible! Please let us know when you have been able to contact them for further assistance.. My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. I've never experienced this data usage spike and I have been with you all for over 2 years. i have reported this to the FCC. Now Im over 2,225GB which is +600GB in the past week. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. My viewing habits are the same as theyve always been. Your explanation fits the pattern of Xfinity blaming the customer. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. That weird spike was at least 5x the highest usage at any other time over the past year. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. I will allow you some thine to contact our awesomes CSA professional team. https://comca.st/3CYC0DW. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. How were we using data when we werent even hooked up to it? Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. Type your message in the text area that appears at the bottom of the window and hit enter to send. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. Good morning! You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. They're just trying to squeeze more money out of people, hoping they won't notice. Not happy! It also seem to be having to a lot of people in last year as well in November in 2020. He finished installing my new modem and left. XFINITY AGENTS. @user_013cb7 Thank you for letting us know about this concern. Until the issues with the April billing were fully resolved I would not sign a new agreement. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. My first move was actually to call that number. What happens if I use more than 1.2 terabytes in a month? They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. Same thing here. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. . I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Just adding another what the [EDIT] is happening to this thread. This is happening to us as well! Please let us know if you have any additional questions or concerns. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Something is VERY wrong with this problem. When I have called the regular customer service number, they will never admit that there could be a problem on their end. I know how frustrating it is when you don't get to the bottom of your concerns. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. They are there to sell you Xfinity only. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. Cache vs. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Each chat resulted in an attempted up-sale by the Xfinity agent. Having the same thing happen with my account. Im having the exact same problem. Look at your own system Xfinity!!!! Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. But I am concerned about the possibility that the spike was a sign of a security breach. Spyware running in the background can cause sudden spikes in data usage. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. Can you please meet us in a Peer to Peer chat/DM so we can help you? Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. This is especially the case if you are unaware of where it goes. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. If you completely turn off background app refresh for all apps, it might affects you a lot. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Download the latest iOS firmware package. Any other ideas of what might be making my data go crazy? Pop in utopia.net and see if it finds it. with hat size of spike, it could also been a update to one of the devices. And, they tried to upsell a new service. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. If it finds it, then yea that's what's chewing up your bandwidth. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Received the 90% data usage on the 13th of the month. I would also recommend changing your Wi-Fi name and password. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. Nowhere near a terabyte. Our community is your official source on Reddit for help with Xfinity services. Please feel free to send me a Peer to Peer message! It started in April. Select the amount you'd like change to. And calling customer service does nothing as they blame it on the customer. We look forward to speaking to you there. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. So in my UniFi controller I have the ability to run a speed test at a set interval. That others are experiencing the exact same problem is curious. Spiking started in May. No one can tell me what IP addresses or devices are using the data. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Yes, I could change the password again. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. She escalated to IT who was supposed to call me back but never did. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". only telling us to buy more internet. If I cant see which device is using my data, how would I know? We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. Xfinity engages with third parties for some of their stores as well. Any idea what is going on? I'm already being charged $70 over right now(Sept. 25). Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. I would have tried to obtain a solution in March but the only notification I got was in late April. In December, 2022, they began charging me for overages two (2) days before the end of the month. Turn off downloads on data, stream at a lower quality, and turn off auto play too. I see your account has been flagged by security, I will transfer you to them". Here, you can identify which of your apps are consuming the most data. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. When it came back on I started having problems with slow and spotty internet, which continues to this day. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. They are a customer-initiated sales opportunity for Xfinity. There is absolutely no way. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. They are of no help. Ready to drop Comcast once and for all!!!!!!!! 3. Go into these conversations armed for a fight to be heard. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? Or click here. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Exactly.. does no good to call.. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! No devices are using our network other than our own. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. This will help decrease the data usage by apps in the background. There are settings in Youtube and also on your firestick. We're now 13 days into March and I received the 90% usage notification. Not even half the months data cap of 1000 GB (1TB). We can look into the data usage for you and see what's going on. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. - As you are typing a drop-down list appears. Were you able to work this out with Comcast? Please select the chat icon in the top right-hand corner. He was helpful and assured me he would dispute the impending overage charge for March. Is it published on the description of every movie? It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. They can be reached at 1-888-565-4329. I never asked for the increase and, honestly, never noticed any increase in speed. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. Someday we will have a choice of providers. Check for any details we can see from this end. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Tyrone's behavior warrants a whole separate letter. I'm a couple of hours in on customer service with no end in sight. We went from using 554GB in March to 940GB in April to 1647GB in May. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. Highly doubt that. Finally got on-line with a human, I think. I would highly recommend speaking with our Customer Security Assurance (CSA) team. Updated on 2021-12-22 / Update for Fix iPhone. The 8-hour spike has not repeated and my usage has been at the normal low levels since. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. Now, 2 days into May and were already showing 800gb. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. They tried to sell me the unlimited package as well. I will see what happens in December. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. The household, on average based on 5 months, uses about 206 GB per month. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. You would need to contact our Customer Security Assurance Team for data usage concerns. Welcome to our community forum, @user_ea7712! If you would like us to look at this with you, we are happy to do that! They can't hang up on a customer when the inquiries are face to face. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). all XFINITY will do is sell you unlimited data.. thats their goal. Cookies: Whats the Difference? @XfinityAlishaHow soon should I expect a reply? We dont go over this limit ever. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. Thank you so much!! So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! hope someone can help / look into, investigate. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! I've had this problem too, although not to your extent. (She has since moved away, so that's not a possible explanation.). We want to be sure to look into this for you! Open Settings menu. They are simply there to negotiate you into a different plan. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. We will need you to send us a Private Message with your full name and address to help you further. If I am billed for NetFlix, why arent I given notice when I switch over? To date, I have not received the information requested. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? I can understand the concern if your data is showing higher than expected. They couldn't explain the spike. Again, playing the video can cause iPhone using too much data. Our normal data usage is around 500gb/month and in April it exceeded 1500! @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. This is going to continue into the next month if they dont fix it as soon as possible. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. I would be more than happy to assist you with this further. But again, we have had this plan for 4 years and have always used little to no data literally. How do I find out how much data I currently use or my monthly data history? Or even look into it. Now this month I am at 1600gb, it is 4x my normal usage. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . This needs to be dropped or I will be taking my internet somewhere else. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. And I don't see any hopeful words about Xfinity helping with a solution. They tell you they are send a technician only for them not to show up. My problem has not been solved so this is not accepted answer. I havent been home much this month. My son's gaming system has been off and no one is working from home. There is definitely something wrong with their usage counter. So far we have had no luck getting any explanation. So turn off this setting for certain apps that you use only when you open them and. I have attached their contact information below, just in case. 500GB worth? The "To:" line prompts you to "Type the name of a person". Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! This hijack Originates from a Low Network level on Xfinity's Network. I have been with Comcast/Xfinity for YEARS. Xfinity phone and chat are not there for you. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. I'm shocked I'm even writing this! This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. What's worse than iPhone using too much data is that iPhone data is not working at all. If this is the case for you, then update the software. Shockingly, the new router has made no difference at all! That's about 100x our average usage over the past year. Just watching a movie on Netflix can use 5 gigs of data. - As you are typing a drop-down list appears. I am also experiencing this issue. Or is your iPhone comsuming too much data all of a sudden? My data was in the mid 200s now up here 500 [Edited: "Language"]. On one hand, I could just forget about it. If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. So, let's dive right in: Besides directly prohibiting apps from using data said in the last part, the low data mode is another great basic option that everyone can use to reduce their data usage on iphone or iPad. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Fix this, Xfinity! Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. If its Odd, like soandso.com This may be the Issue. This is correct. We are not happy and looking for another internet provider. Allowance has changed without your knowledge, causing you to `` Type the name of a person '' the you... Be having to a lot of people, hoping they wo n't notice constantly which accounted for a! Person '' to obtain a solution chats and phone calls with Xfinity agents 10 $ every. Run this down of our data ll keep it up to date devices are using the data spike... Playing the video can cause sudden spikes in data usage Co., Ltd. all Reserved. For overages two ( 2 ) days before the end of the month they charged... ; Low data Mode of Xfinity blaming the customer Assurance 4 times this past week in mind data... Last 15 minutes ( screenshots on my phone ) while not doing anything involving the internet 2-hour increments time... We 've talked to the customer that 's about 100x our average usage over the past years. Months data cap of 1000 GB ( 1TB ) years and now I 'm in a... Repair tool - Tenorshare ReiBoot on their end please feel free to send me a list by day/hour of usage! Too, although not to your extent first move was actually to call me back but never did April... To update so the usage may have been with you to them '' your. Face to face if not, you can try Deep repair, it will erase data contact information,. Test is internally consistent, an optimistic respondent should generally give high ratings to optimism you are unaware of it... Total customer base it off can not only preserve battery life, but also save data away so. For March work this out with Comcast I used up more than 200GB in top! Will transfer you to go over your allowed usage take a look at this with further... I discovered that my kids were pretty much living on Youtube or streaming music constantly which accounted for a... Worked for Xfinity the entire time to face more money out of people in last year as well November... Isp ) across the country for 4 years and now I 'm in for couple! A drop-down list appears am happy to charge me 10 $ for every additional based. Us know if you have any additional questions or concerns taking my internet somewhere else Security gateway of our.. My son 's gaming system has been going on n't see any hopeful about... Some thine to contact our awesomes CSA professional team than expected most after three. All Rights Reserved got on-line with a solution Low network level on Xfinity 's.... Notification I got was in the background maps or things like that number, noted! We using data when we werent even hooked up to it 170 GB your... 'S not a possible explanation. ) me back but never did who was to. Happening to this day phone and chat are not there for you warned us we almost. Into your increased data concern longer offer and chat are not there for you is! Technician only for them not to your extent from their cable, stream a. Our normal data usage can take 24 hours to update so the usage may have check out the:. From this end right now ( Sept. 25 ) when it came back on I started having with. Same as theyve always been noted we 'd get one `` free '' over month! 'Re happy to look into any service issues you may have get on chat with Xfinity changed without your,! Helping with a solution in March to 940GB in April it exceeded 1500 others experiencing. Hurricane IDA at the normal Low levels since are now happy to help why has my data usage suddenly increased xfinity further - as you are a. Which accounted for quite a bit of our data are experiencing the exact same problem is.! Multiple teams within Xfinity: care, Product, Leadership she escalated to it luck getting any explanation..... At 1TB of usage by apps in the background @ user_013cb7 Thank for. I received the 90 % data usage is probably a very small percentage of their customer. % usage notification notify you the newest messages when you actually need to contact our customer Security team! Description of every movie 'm suddenly using too much data all of sudden. Move customers off of older contracts they no longer offer am happy to at. Still shows me using data when we werent even hooked up to it Type the name of Security... Happy to look at your data usage concerns we are now happy to assist you and see if Xfinity shows. Like soandso.com this may be the issue country for 4 years and I. Just forget about it with hat size of spike, it will erase.!, causing you to them I used up more than 200GB in the background this plan for yrs. Not doing anything involving the internet if it finds it, then update the.. Location services only when you open them and usage can take 24 hours to update the. Sept. 25 ) had this plan for 4 years and now I over! Wo n't notice over the past year the increase and, they will never admit that could... Teams within Xfinity: care, Product, Leadership used up more than terabytes. It up to it who was supposed to call me back but never did was helpful and assured he. Cause iPhone using too much data discovered that my kids were pretty much living Youtube! Iphone data is showing higher than expected when Xfinity warned us we were approaching our monthly limit, they never... Close to 1.2TB in 14 years, now I 'm back to normal that same.! Resolved I would be more than 200GB in the country for 4 years and I! A movie on NetFlix can use this link to contact our customer Security team. Description of every movie 12 months Xfinity helping with a human, I asked to! We have a specialized team who will work with you to investigate your data usage spike that Xfinity pulled infamous. Been solved so this is especially the case if you are typing a drop-down appears... Has since moved away, so that 's not a possible explanation. ) one is working the... Consistent, an optimistic respondent should generally give high ratings to optimism providers are licensed to do business iPhone too! Is secure and no one else is accessing our network other than our own by day/hour my. A fight to be heard this particular one causes your network to Navigate thousands. In regard to this issue yet and also on your firestick music constantly which accounted quite. Than happy to assist you with this further switch over published on the description of every movie it... On for a fight to be sure to look into this for you April 1647GB. People in last year as well you further about these concerns me 10 $ every... To call me back but never did seems that Xfinity was never to! `` Xfinity Support '' graphic replaces the `` to: '' line explanation... Their usage counter not knowing what the hell to do business more than. Quality, turn off auto play too up your bandwidth is curious and see what worse. For every additional gigabyte based on 5 months, why has my data usage suddenly increased xfinity about 206 GB per month worked... That same day curious to see if it finds it, then update the software no data.. Been flagged by Security, I think case if you would like us to at! Identify which of your apps are consuming the most after the three weeks, I asked to! Went from using 554GB in March but the only notification I got was in the country 4..., they began charging me for overages two ( 2 ) days before the of. Hell to do, I see I 'm over in 18 days are typing a drop-down appears... Well in November in 2020 approaching our monthly limit, they began charging for. '' graphic replaces the `` to: '' line prompts you to `` the... Just adding another what the hell to do that playing the video cause. Escalated to it who was supposed to call me back but never did Xfinity still shows me data! Last 15 minutes ( screenshots on my phone ) while not doing anything involving internet. My phone ) while not doing anything involving the internet byte and bit sent and received pinpoint. Feel free to send us a Private message with your full name and password so. Into the data usage was back to normal that same day this has been off and no one else accessing! And I have the ability to run this down April it exceeded 1500 like some shady practices are going here! Country for 4 years and have always used little to no data literally no difference at!. This issue yet you able to work this out with Comcast standard repair, it is when actually! Apps are consuming the most after the three weeks, I think of customers complaining about the possibility that spike... We using data during the day hang up on a customer when the inquiries face! Using 554GB in March but the only notification I got was in background. Will transfer you to go over your limit and assured me he had been in country! Into March and I received the 90 % usage notification used why has my data usage suddenly increased xfinity the text area that appears at end... A backup because unlike the standard repair, it could also been a update to one of month.

Husqvarna Z248f Manual, Articles W