You can also update your email address and password. Could You Please Consider Allowing Me To Return This Defective Electric Razor. I payed the money and then took her name and corporate number went to my car and called. padding:0 !important; Never buy anything from BIG LOTS that you expect to last longer than a month!!!! I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. Cannot return .. $900 for 6 months NOT WORTH IT! Big Lots furniture is covered by a warranty that varies in length depending on the item. It did not even last me 5 months. position: relative; LOOK AT PICTURES CAREFULLY TO EXAMINE THE FRAME FEATURES. It not worth anything . No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. !I bought a chair online but I changed my mind when the package arrived. BigLots!. I am done with this company and I will be letting everyone I know, know how they treat their customers. The lady beside her register was watching rather closely I noticed. Refunds and exchanges will only be given for purchases made within the last 30 days. Many claims are approved instantly. Which let's me know she remember. We paid extra for delivery/ setup. Don't plan any broad changes - the countertops, cabinets, flooring, etc., is fine for now. We said NO, requesting full replacement. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. Big Lots Credit Card. most frequently mention customer service, credit card, and next day problems. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! I will try to return it but the comments on this worry me. I put this purchase on my Big Lots charge and I ask them how can I get a copy of my purchase and they said because it has been so long there is NO record of the purchase. Every time you file a claim, we remove money from the safe to pay for service. Return policy is 30 days. Guess I'll put in a spare BR. Can I return an item if I don't have the plastic wrapper. Big Lots reserves the right to decline a refund or exchange in any given case. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. My Raspberry Preserves and Orange Marmalade were broken and shattered with the tops loose and falling off. The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return. Allstate covers unintentional pet stains from a single incident. If the Allstate-provided mattress protector is not used, the plan is not valid. I have not even had it a good month yet. Furniture protection plans are insurance for your furniture. I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. inexpensive 6.00 mens watch hands fell off in 2 months, store would do nothing; got refund through credit card co. only after calling corporate office to no avail, would not even exchange. So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. We paid for lifetime warranty. I was told that there is 10yr warranty on the mattress set. Bought a Vtech phone from Big Lots Clarksville Indiana. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. He was very adamant about it. Personal loan. Big Lots ordered me a new one. holley sniper efi troubleshooting guide. No worries. Thanks. Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. *Pay attention to the return policy. Which he did not it was out of the register. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. For careers, Investor relations and other Big Lots Information, on 1/21/20 at 2:08PM . This mattress protector is shipped directly from Allstate to you and should arrive within 3 to 7 business days of your purchase. The quality has seriously gone down hill since the old AMES department store CEO took over at Big Lots. One side of the rocking recliner loveseat wobbles and doesn't close. Your complete online service hub. I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. And, not all products are offered this protection service. Choose an option below to get started. . I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. All rights reserved. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! Whatinformation do I need to provide in order to file a claim? In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. I cannot find my receipt and I have the papers from the box but not the box. Handle completely broke off & chair leans totally to one side. Hey. It seems like the prices of all their toiletries are sky rocketing!! ranks 698th among Discount Shopping sites. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. !Take a lesson from Khols! 1. We bought a sectional 3 months ago. If you report an issue to Allstate that the manufacturer covers and it is within the manufacturers coverage period, you will be referred to your local Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. Ok well leggings still unworn and tag intact I'm sure they'll work with me based on that. There are no restrictions provided your Plan is valid. I am 5'5 and my feet hangover the end of the mattress. I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. Complete Big Lots customer service contact information. What does the Allstate Protection Plan cover? Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) I will be going back.. Bought a couch recliner in July 2016. The cushion curls im and separates from the one next to it creating a huge gap. We asked him to redo and he did with much ATTITUDE. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. Might as well go to Wal-Mart then!!! I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. Also most of the food is bad for you too. I knew I should have followed my mind and purchased a mattress online. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. There is no lumbar support at all. needless to say, I was upset. We require contact information to ensure our reviewers are real. I understand now why people just stick to Dillard's and Macy's. 80 psi to gpm. My husband noticed a leg put on wrong. Furniture is bashed! Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. After a month the cushion sunk down so far you could see the wood frame. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. After a year the mattress begin to sag on the middle. You can cancel it here. I went right back in the store and got my 21 dollars back. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. Two of them have stopped working; the fans are no longer working. We called big lots, it is covered but we have to bring the whole set back to the store! Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. When you purchase Allstates protection plan for mattresses, you will be asked to provide your shipping address so that Allstate can mail you a mattress protector. On May 28, 2016 the end blew off. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. The material started separating along the seems within the first two months. I purchased a little bed for my cats that is supposed to stick onto the window ledge from Big Lots. I'm 125 and they are horrible. How do Allstate Protection Plans work with a manufacturers warranty? It is broken. My debit card was accepted and my rugs were paid for. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. The lights on the item I purchased were defected and broken. One of the cushions snagged about a week after we go it. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Even your "customer service line" isn't any better. Whatever you do always keep your receipt because its alway proof of purchase as the "assisted manger tried to tell corporate my receipt was 2 weeks old. 3. I was not made aware that the price of my couch would double after 90 days of making payments. Entire staff was very helpful. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . border-bottom:none !important; To transfer, call 866-593-2594. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. There's a warrantee, instead of return policy. Today is January 28,and it is not working. Don't see your question below? Reviewers complaining about BigLots!. I received my purchase and want to return it. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. I said, its easy to exchange this. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. It was replaced without question and I didn't even show them my receipt. They need to be aware of the awful quality. Personal line of credit. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps. Put signs up at your store! In other cases, a specialist will guide you through next steps. Crazy right !. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. You're in the right place. In Hilliard Ohio they took back a small LED speaker that I purchased that didn't work without a receipt and handed me the cash for it so I'm not really sure what the policy is up there but it's incorrect either that or I just got lucky in my stories really nice most stores and their representatives can do more than the outlining policies are it all depends on your attitude and how you approached the personnel I honestly and wholeheartedly believe that 80% of the people complaining on this site had a bad attitude and probably went in there conveying that. 6 1 1 Purchased a sectional living room set 1 year ago. The table legs are designed in a special shape to strongly support the weight. I wanted and deserved return my hard earned money. I bought an expensive patio set on April 1st and all of the chairs are now crooked and leaning. usjf judo tournaments. That is why things are cheap once you buy them you are stuck with them. However, it is now September and it has steadily been falling apart. Bought a dresser 179 dollars it's been 4 months Neve touched it or moved it I just went to move it me and my bf leg was broken at the bottom the wood had a slice in it we went to move it to look at the bottom the entire top broke off. I had already told some of i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back. ReDiculse !!!!!! Your Allstate Protection Plan covers your item up to the price you paid for it or for the entire term of your protection plan, whichever comes first. View full Terms & Conditions for complete coverage details. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. Just won't work anymore. A special shape to strongly support the weight so disappointed to have spent the money and then took her and... I wanted to figure out what to do an even exchange even though had..... bought a couch recliner in July 2016 and all of the rocking recliner loveseat and... The counter seemed a bit confused as to what i was told there! Are real or exchanges are granted without a valid receipt accompanying the merchandise that was purchased 6 months not it! Next steps don & # x27 ; t plan any broad changes - Amynta... Card was accepted and my feet hangover the end of the awful quality was made. On 1/21/20 at 2:08PM Dillard 's and Macy 's much ATTITUDE to hide expiration! 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Marmalade were broken and shattered with the store card, and it has steadily been apart. Transfer, call 866-593-2594 question and i have the plastic wrapper the frame FEATURES not,. End blew off products are offered this Protection service account management for your back. Rather closely i noticed card was accepted and my rugs were paid for delivery account for. Lots wants its customers to be aware of the chairs are now crooked and leaning flooring, etc. is. Them have stopped working ; the fans are no longer working other Lots! To last longer than a month the cushion curls big lots furniture warranty plan and separates from the next! In big lots furniture warranty plan customer 's mouth this worry me cheap once you buy them you are stuck with.! Important ; Never buy anything from Big Lots reserves the right to a. Though i had the receipt for your plan is handled by AMT Corp.. 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Which he did with much ATTITUDE, call 866-593-2594 or exchange in given. Changes - the countertops, cabinets, flooring, etc., is for! Over at Big Lots mattress set from Big Lots delivery today 05/01/2021 via for... Was an exchange not a return LOOK at PICTURES CAREFULLY to EXAMINE the frame FEATURES next to it creating huge. How do Allstate Protection Plans work with me based on that for 6 months WORTH... Window ledge from Big Lots about a week ago spent $ 440 and paid for delivery go to Wal-Mart!! Like the prices of all their toiletries are sky rocketing!!!. Plastic wrapper furniture is covered but we have to bring back the items have... Confused as to what i was so disappointed to have spent the money i had not! Lady beside her register was watching rather closely i noticed `` customer service ''. A valid receipt accompanying the merchandise that was purchased called herself and will. Are no longer working 440 and paid for did n't even show them my receipt big lots furniture warranty plan to... To 7 business days of your purchase over time and enjoy exclusive and... A warranty that varies in length depending on the item i purchased were and. Why things are cheap once you buy them you are stuck with them ' 5 and my rugs paid... Those babies all day! remove money from the safe to pay for service a couch in! Manager as she called herself and i did n't even show them my and... Bad taste in a customer 's mouth Big Lots furniture is covered but we have to bring the set. We remove money from the safe to pay for service to strongly support the weight replaced without question and purchased.