At or around September my toilets started doing the same thing again. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. If a project manager had been continuing proper communication we could have seen the in correction in the photo. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. Pulte Homes has a reputation for building quality new construction homes. Mungo Homes is ultimately responsible for the quality of the homes that they build. Was told to contact HVAC Company. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. He said that would have had to been spoken about in the pre construction meeting. When we reviewed your claim, we were happy to learn that you had not been inconvenienced with a deductible and that your insurance policy covered the windshield replacement in full. 07/22 - No response from 7/22 email. Pate Graham, Customer Service Manager. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. Toll Brothers 5. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Pros. Submit a complaint and get your issue resolved. The kitchen floor has a dip in it that keeps expanding. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. They still won't stand behind their work and/or tradesmen who performed the work. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Meanwhile, our shower is out of commission. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. A portion of each home sold is invested in each local community. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. 92. It is very easy to see there is a big difference . The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Gaps 3/8 to , bowing,curling. The *** electric indicated the the property had "faulty wiring." We understand that this can be a very stressful time and we do our very best to complete homes as quickly as possible, while remaining focused on high quality workmanship. Calls to this number are answered in person between 10.30am and 3.30pm. I replied in saying I would like window measurements so I can shop for curtains. Due to the way our roof is pitched we would only have gutters on the front and back of the house. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. I call and text my builder again. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Sort. I received a warranty of six months from the customer service rep following this correction. Mungo was negligent because the brick was not secured properly. That negligence could have caused bodily injury and not just a broken windshield. Please help me to get Mungo to fix leak. We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. Learn more about the builder: View builder profile. The Mungo family started building new homes in Columbia, South Carolina in 1954. The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! BBB is here to help. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. 5y ago. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. Mungo National Park is part of the Willandra Lakes World Heritage Region. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. We put in another service request to repair the caulk and it has yet to be fixed. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Taylor Morrison2. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business 17 months later I have a water leak on upper floor side wall where it meets roof, above window. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. Have over 30 pictures from beginning stage til now with patch work. They tried to fix it again, unfortunately, the leak came back. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. The hood itself became loose. We find this keeps a long forming relationship with our homeowners that we truly cherish. As of today, 08/05 - No response Issue not resolved. We purchased a home from Mungo in November . In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. The Warranty Team did not respond for weeks on this warranty request. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. He came out and took photos. 07/01 - No response to 6/1 email, sent a follow up email. He said that the builder who arranged services was supposed put notice on doors. We had an inspection performed prior to purchasing the house. Ft. 48% of Mungo Homes employees are women, while 52% are men. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros We were also never told the driveway's shape would be different. Four months later, I have not received what was promised. Sales office. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. 07/15 - Mungo builder stated to contact customer service. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. Mungo home made us used their preferred lender *** mortgage. My first contact with project manager was in April for pre drywall meeting. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). I was informed that he was furloughed and that *** was gonna resume the job! Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . My husband and I are purchasing lot 55 in the *** community. From the beginning we were told closing date was June 30th but could vary forward or backward. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. Shea Homes 6. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Hold your hats, it's a dumpster fire. When winter rolled around, our floors started bubbling up. As a homeowner, to be notified of potential major systems issues after closing is not ideal. The brick that fell from my home was large, heavy, decorative brick. Share your photos and videos with others to prove the truth of your words. I contacted them on 7/14/ 2020 showing them where it didn't work. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Review plot plans and marked plans . Pay was received in a timely manner. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. Sharelines. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. UNFINISHED AMENITIES Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage The company's top 20 most trusted home builders are: 1. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. I am disappointed in this home buying process. We look forward to working with the homeowner to ensure a resolution is reached. For several weeks after that, I just waited to hear something. We will review all foundation/grading issues as well as any unaddressed warranty items. Then they tried to say we must have removed dirt from on top of it! Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. I have even told the July 13 one day before we make big life changes would satisfy us. I have been going back and forth about my yard since April! We decided to have a 3rd party contractor (***'s) look at our foundation/grading. Scripted responses are not the same as personalized responses. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. Spoke with Billy who confirmed he was in charge and had arranged it. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. I then contacted a plumbing service to come out and fix the issue. The most common ethnicity at Mungo Homes is White (65%). View more property details, sales history and Zestimate data on Zillow. I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. I reached back out to the contact to try to set something up with no response. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. Mungo Homes has left an official reply on this complaint. Flooring spec /GC said it didn't have coating.8) Water issues. Business Response We appreciate the response. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). Instructions for work was clear to complete at each location. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. The grading of the yard is not consistent with NC code and should be repaired accordingly. I enjoyed every moment. You can also call us on 020 3856 6068. I texted Mr. P on 4/6, 4/7 and 4/12. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. Quality. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. See the estimate, review home details, and search for homes nearby. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). I would like Mungo to review their polices and procedures on a case by case basis. 2020-07-02. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. Our lenders have been ready for weeks. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. I am highly dissatisfied with the continual issues related major systems in this Mungo home. This is by far not fair and noone should ever have to go through this. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. The duct to the roof was straightened but it caused another problem. Business Response We are working to accommodate all warranty requests in a timely manner. We had purchased a house from Mungo Homes in June . Mungo Homes of North Carolina is constructing a house next door to ours. Mungo Homes Inc sent their warranty manager out to my home. Office hours. The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. Just last fridAy 7/17 they told me they would have my whole air duct work cleaned Tuesday 7/21 and Monday 7/20 i found out right around 4:40pm that they made plans not to do such anymore and that they were trying to fought what was going on in my house came from me having candle lit. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. He proposed and offer for our inconvenience. We have since rescheduled the 30-Day Visit to a later date, as January 15th is no longer suitable to the homeowner. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. Asking when is the *** coming back cause the last time I seen him was on April 14. I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. He also sent me an email on 9/30 stating that Mungo would reimburse me. Once those concerns have been evaluated, we will determine how to proceed. Water leaking on side wall not ceiling. Beware of Mungo. This issue was brought to Mungo's attention so it could be fixed prior to closing. 108 Averyville Drive. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! Our real estate agent *** notified them May 31st of the incorrect pouring. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. Business Response We apologize for the miscommunications which have occurred. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We were told that now the whole thing has to be replaced. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. We recommend contacting a trusted landscaper to make any necessary repairs. Art review: Tartan, V&A Dundee. My case was forwarded to the Investigative Review Committee for next steps. However, the foundation/grading issues were not addressed at that time. A foundation crack is clearly a major structural defect. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. Really, we wanted the yard level why would we remove anything. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. I just want my yard fixed and that terrible smell gone. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. I replied that i already did. Mr. Carpenter told my husband we had foundation/grading issues because we didn't have gutters and shrugged off the problem as a non-issue. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) International Association of Better Business Bureaus. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. It is the assessment of the warranty managers that the home does not meet those standards. At this time, the homeowner may choose to reach out to Quality Builders Warranty Corporation, who holds the remainder of the extended warranty on the home. The Guardian previously revealed that St. Ft. per Sq. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. We apologize for any inconvenience and appreciate the feedback provided. The septic tank was pumped by a company at Mungo Homes expense. Both times the project manager told me that there wasn't anything present and not to worry. I heard nothing back from Chris either. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. X-Ray R. This business is in an industry that may require professional licensing, bonding or registration. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! I was amazed and will definitely refer them to anyone! Share. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . 05/20 - Was told by HVAC Company they would contact field manager and get back with me. Find 648 listings related to Mungo Homes in Lillington on YP.com. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. 19 were here. 3ba. Was able to work schedule as needed. The average employee at Mungo Homes makes $51,445 per year.