It is asking me to scan the code. Enter in the password for yourWi-Fi network and tap Join down at the bottom. Never shows a list to choose last four of serial number from. If so, please let me know and I would love to look into this further for you! Scanning Qr code doesn't work. Best outdoor camera with a solar oanel. Answered! Keep me updated about devices, news, tips, and offers from the Google Store. Tried to get another Wired Nest Cam online. You need to be able to connect the camera to your computer through the USB cable which sends power to your camera. Select the product that you want to check. It also offers smart home cameras for indoors and outdoors in the Nest Cam IQ, Nest Cam Outdoor and Nest Cam IQ Outdoor. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). Has Google said anything about this yet??? He has been a Puls staff writer for two years. Having the exact same issue. You can then enter the camera's serial number instead of scanning the QR code. Which I indicated at the start of this most painful process. Things like the Wi-Fi connection and the video quality can also be reduced when there isnt enough power. Tried to get another Wired Nest Cam online. 6 digit code on camera is faded . I think this can happen if you mistakenly attempt to install a Nest Learning Thermostat in the Google Home app rather than the Google Nest app. Enter in your email address and come up with a password for your Nest account. This action seems to force the 2 apps to sync and the thermostat then appears in the Google Home app. Google does not perform your Pro installation and has no responsibility or liability for the installation. All Rights Reserved. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Rotate Image' > Toggle on to rotate the video. Dropcam Pro: Plug in your camera, then you'll be asked to enter the serial number from the back, beginning with 308cfb. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on Familiar face detection > Tap on the location of Nest Cam to turn familiar face detection off. You can also choose whether you want to share the nest cam feed with other people. 2. If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Home/Away Assist' > Toggle on or off. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Checking in I just wanted to make sure if youve seen MplsCustomers response. A wired camera to see who's inside, lights on or off. If your camera uses a cable to stay powered, check that the cable and power outlet are working properly. Note: If you already signed into the Nest app with a Google Account, your Nest camera and some other products in your Nest home should also appear in your home in the Home app. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Technical Info'. Youre now good to go. How can I enter serial number to the nest app? Wait a few moments while the Nest Cam connects to yourWi-Fi network. If there isn't a problem with the power, try unplugging the unit for 10 seconds before plugging it back in. When prompted, giveyour home a name in the app and tap Next. The Nest Learning Thermostat and Nest Thermostat E get installed in the Google Nest app and the Nest Thermostat get installed in the Google Home app. If youve already made the lighting brighter but the QR code still isnt scanning, make sure a shadow isnt falling on the QR code. Once linked, you'll be able to ask Google Assistant to stream the view from your Nest Cam at any given time on your Nest Hub or Nest Hub Max. You'll need to set an individual schedule for each day of the week, but it can of course be the same. If other devices or basic internet surfing dont work as usual, try restarting your router. I'm afraid you can't do that. Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. Heres a brief overview of the steps to get started, along with some important tips to troubleshoot. Try holding your phone so the QR code is inside the Nest apps blue box and move it slowly away. Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. A sentence below in blue says: 'See who your camera already knows'. If the video is blurry after performing your Nest cam setup, check to make sure the sticker has been removed from the lens. Indoor cameras should be kept indoors, and not used for outdoor recording. Have tried setting up new Nest Cam Indoor wired 2ndgeneration device using both methods (scanning QR code & entering six digit code manually). Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the familiar face you want to edit the image library of > Press 'Select' in the top right corner of your screen > Select the images you want to delete > Press 'Remove' to clear them from the library. Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. Without it, you won't get familiar face alerts, activity zones or video history and you won't be able to share clips either. One note - the new Nest Cams seem to have much better video/pics and the audio is better as well. So what are we supposed to do? Tip: If you have a hard time reading your Nest product's entry key or serial number, take a picture with your phone's camera. 09-04-2021 07:17 AM. Just says enter 14 digit key, then doesn't give you anywhere to input it. https://support.google.com/googlenest/answer/9252162. I am more than happy to assist you further with this inquiry if you wish. Nest says the Nest Cam will aim to only use 100GB per month on the lowest setting, with each setting going up by 100GB, resulting in the High quality setting aiming to use no more than 400GB per month. Download one of the many BLE scan apps and check if the thermostat is beaconing. Plug in your camera to the computer's USB. However, in recent months many customers in this forum have reported this isn't happening. 6. this should bring the camera to your network- you will need to type in the network password. Then hit next and proceed to setup. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. Then, tap on Done at the bottom. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Toggle the 'Camera' on or off. Use another compatible cable or power outlet with your camera to checkif it works. You will need a Nest Aware subscription to see video history. Open the Nest app > Tap on your Nest Cam feed > Tap on the vertical lines at the top of your timeline > Scroll through to see a quick overview of the main events that have happened in front of your Nest Cam. Click the add button and then select your Nest cam from the list. Click here to get 5% off your first service with us. Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. Try unplugging or stopping use of other devices to determine the source of the interference through trial and error, or try moving the Nest cam closer to the wireless router. I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat. We're relieved to hear that this has been resolved for you. If its shaking too much, your phones camera can have trouble focusing. Enter in your WiFi password, and wait for the Nest cam to connect to your network. Manually I don't remember it. When you make a purchase using links on our site, we may earn an affiliate commission. Nowhere to input numbers. Which is supposedly defunct. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. So youve purchased a new Nest cam and are raring to get it up and going. Pairing error. hbspt.cta._relativeUrls=true;hbspt.cta.load(4039866, '5fe9ad89-a48d-4048-8f5b-7d1fc3af4f8f', {"useNewLoader":"true","region":"na1"}); Your Nest cam video stream should work smoothly most of the time, but occasionally, you may hit a hitch. If your phone or tablets camera cant scan the code, try brighter lighting or some of these other tips. Nest Cam Wired Indoor - Stuck on Choose last 4 dig Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. Thinking about mounting your TV? As stated before. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Night Vision' in the video section > Choose between Off, Auto and Always On. and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. Patterns on a tablecloth, rug or wall can sometimes confuse your cameras auto-focus feature and prevent the code from scanning. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. Tap on the Add button to add your Nest Cam to the app. Thank you for your continued patience, and support. SAME here.cannot go further. After checking to make sure Nest service is up, use an internet speed test to check your upload and download speeds, making sure that the upload speed is at a healthy level. If anyone reads this dont buy a Google camera anymore when they were Dropcams they worked perfectly. Added a screenshot. It might be the case that the problem is a temporary bug, and it will be fixed just by a simple restart. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Privacy Policy. Once thats done, hit Next on the following screen. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on to access 'Audio Recording' setting > Toggle 'Audio Recording' on or off. I am having same issue when trying to set up Nest Thermostat in Google Home App. 6. Thank you for providing clarity on this, appreciate letting the collective know. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! All is well. Wait for the Nest Cam to boot up and then select yourWi-Fi network from the list. Start by checking that the smart home camera has power by checking the cord and outlet. By default, its set to yes, but you can turn it off using the toggle switch to the right. Any other setting can be changed from the phone app. I have restarted the setup process and still the same issue. I look forward to your reply. 5. The camera is outside near the roof and to high to reach. 1 Kudo. How do I do that? Tell us more and well help you get there. Choose from the list of locations in your house where your Nest Cam will be set up. has your one been fixed yet? Get an answer from an expert on the Google Home Help Forum. Put your Nest product on a counter, table or other solid object. The designs, features, and operation have all evolved to increase the cleaning power and convenience, but when your washing machine wont spin, it can create a major problem. Add home security with intelligent features that grow with your needs. The next page lists multiple warnings, like not to put the indoor Nest Cam in direct sunlight or in places where the temperature drops below 32F or above 95F. Finally, you can go to Settings > Quality and Bandwidth, and set the video to a lower quality. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. Next, you'll need to give the Nest app access to your phone's camera so that it can quickly scan the QR code on the back of the Nest Cam. Subscribe to our community blog for updates. Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. - edited Currently I am only able to view some devices on Nest app and some devices on Google App. Status of the camera is green dosent show any other color cannot add the device to NEST app at all only to google home. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Nest Learning Thermostat. Easy fix , Not original owner. Its also helpful to clean the lens with a soft, lint-free cloth. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Notification Type > Select 'Push Notification or Email'. Saved clips will still be available and it won't delete familiar faces. When off, audio streaming and audio recording will be disabled. Tap on Continue in the app to move on. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right . Note: Don't use the serial number next to 802.15.4 MAC. He did however recommend searching Best Buy and other online marketplaces to find the older generation camera. Youll now be sent to the main screen. Nest Cam Wired Indoor - Stuck on Choose last 4 digits of serial number. Pressing this will permanently delete all of your Nest Cam's video history. Learning thermostat no error message and I am homeowner. Instead, you'll need to sign into your Nest account on the Nest website - www.home.nest.com- and manage your subscription from there. You would think the company would have a way to reconnect if you change WiFi ! Wireless devices may not be reliable for emergency communications. Open the Nest app > Tap on your Nest Cam feed > Tap on the microphone icon that says 'Talk' at the bottom of your display > Start talking > Press 'Done' when you are finished. 09-04-2022 06:19 AM. How do I add my outdoor Nest camera with only the serial number when the app only has the option for the six digit key? Please let me know. If there are no new faces seen, a screen will appear saying: 'Your cameras haven't seen anyone new yet. Open the Nest app > Tap on your Nest Cam feed > Tap on the event you want to share within your Nest Cam timeline > Tap on 'New Clip' at the bottom right of your screen > Share Link > Choose sharing method. You can also restart the camera itself by unplugging it, waiting 10 seconds, and plugging it back in again. Next, youll have to either allow access to the phones camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Then type in your product's entry key or serial number. Apologies for any confusion, all! On the next screen, you can set up Home/Away Assist, which uses your phones location to determine whether youre home or notthat way, it can automatically turn your Cam on when you leave the house. Note: Available days are shown in a darker grey and the options will be 30-days or 60-days depending on the subscription you choose. @Monica08. If you don't know where the setup code is, you can tap Find the code for help. Add your camera to the app with the QR code. Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. You do not have permission to remove this product association. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. I recently updated my home network which is why I need to add it back. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. You could also check to make sure Bluetooth is enabled on your mobile device, and you are connected to Wi-Fi. Then, assign a name for your home. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Either way, locate the code on the back of the Nest Cam and scan it with the app or enter in the serial number. Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). @jh86thanks for sharing this. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. Use your phones camera to scan your cameras QR code. You will also need to have a Nest Aware subscription for this feature. There are four options for Nest Cam video quality. It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. A battery-powered camera that goes just about anywhere. To troubleshoot: Make sure your camera is plugged into a power outlet and that your home has power. If you want to place it outdoors, buy theoutdoor versioninstead. When it comes to the Serial Number, you should still have the Serial Number on the back of your devices, or under the mounting hardware. Once you have your Nest Cam unboxed, download the Nest app to your phone. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. (Nest Thermostat, E, or Learning). Youve made a great choice the Nest cam is unbeatable when it comes to keeping an eye on your homes security from anywhere in the world, and has a laundry list of smart capabilities including sending alerts directly to your phone, and even allowing to you talk and listen to people at home via the cameras mic and speaker system. Do a factory reset before setting the Nest product up again in the app if it doesn't restart. The very first thing you can try if you are facing Nest cam not showing / compatible with Nest app problem is to reopen the next app. Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Add product, then choose Nest Cam. Must be a firmware problem. 09-03-2021 How to turn the Nest Cam's microphone on or off. 7. once you see the camera view, you can disconnect laptop and reconnect the camera to power. You can also tap. This makes it easier to tell them apart if you have multiple Nest Cams. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. You can also try resting your elbows on the table to steady your phone. Fix 1: Reopen the App. Thank you! Youll then be taken to the main screen. Going forward everything will be on the Google Home app sadly. Nest Cam Setup Problems? This post is dedicated to troubleshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on how to install a Nest cam, here. If the QR code label is missing or you're unable to scan it with your phone, you can . Wait for the camera to restart. Commercial_Try_6686 2 yr. ago. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Nest Cam. Now, depending on your Nest Aware plan, will depend on events. Keep in mind that while I have my Nest Cam pointed out of a window looking outside my house, the infrared lights on the camera for night vision will reflect off the windows glass and create a giant glare, making it pretty much useless at night. Depending on which camera model you have,use either the Google Home app or Nest app to set it up. You can find instructions to troubleshoot when Nest camera disconnects or is offline in the Nest app in our . First off, pat yourself on the back. Turn on more lights or open the window shades and try scanning the code again. At this time, I'll go ahead and lock this thread. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Select "Add a new device" 4. You should also make sure its seated correctly on its stand when you remount it. Each time Nest Cam sees a person, it gets better at recognising them, though occasionally you have to help it out by confirming an image should be within a familiar face's profile. Open the Nest app > Tap on your Nest Cam > Tap on the calendar icon in the bottom left of the app > Tap on the day you want to see video footage from. It asks for the last four digits in the serial number and then theres no place to enter it. The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. Am more than happy to assist you further with this inquiry if you have, use the! By a simple restart product up again in the app with the QR code label is missing you! Wait for the installation the USB cable which sends power to your camera and has responsibility... To the right on more lights or open the window shades and try scanning the code try... 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Youre receiving a black and white picture, its possible that the problem by using Nest in! Reconnect if you change WiFi power outlet with your needs ahead and lock this thread knows.. To connect to your phone Best buy and other compatible connected devices ( like smart! Again in the serial number and then select yourWi-Fi network and tap Join down at the start of this painful. Trouble focusing have reported this is n't happening with the QR code browser! Cams, Nest Cam from the list it might be the case that the cable and power and! Its seated correctly on its stand when you make a purchase using links on our site we... You do not have permission to remove this product association Nest Cam feed other...